Frequently asked Questions

Q1. What service does the Electroclinic provide?

  • Replace cracked iPhone/ Android /Windows phone screens via our locally based engineering Team. The turn around time to replace is approximately 10 minutes.
  • We are also able to repair most water damaged iPhones
  • For a diagnosis and repair estimates for damaged iPhones (most damages are repairable), submit inquiries to Electroclinic.
  • We also buy old or irreparable iPhones, sell your iPhone today.
  • For more detailed information please call our store on 02073512801 or alternately use our live chat in the bottom right corner of our website.

Q2. How can I locate my closest Electroclinic engineer ?

  • Call our store on 02073512801 or drop by at your convenience.
  • Use our quick and easy to use website. Simply select the device and issue you have to get an instant quotation and our engineer will be in touch.

Q3. If I mail my device for repairs, do I have to pay for shipping and is my device insured?

  • Within certain post codes, EC offers a free collection and delivery service.
  • For postage please refer to our terms and conditions as additional charges might apply.

Q4. What is the warranty on my repair?

  • Electro Clinic offers a 1 year warranty on all replacement products and repair services. For further details please refer to our Terms and Conditions or call the store on 02073512801

Q5. How long do repairs typically take?

  • If you choose to visit a local Electroclinic Engineer, repairs take from 10 minutes to 30 minutes depending on the model.
  • If you choose to Repair-by-Mail, we guarantee a 1-7 business day turnaround (in special circumstance Terms and Conditions may apply)

Q6. How can I sell my old device?

  • We purchase most old or broken Devices. Simply enter your information on our Buy and Sell section on our website to find out how much you can get!
  • alternately call our store or drop by the store to get a exact valuation.

Q7. What are my options if my area does not have a local Electroclinic?

  • Use our Repair-by-Mail services via our website
  • Call the store on 02073512801 to arrange a pick up of your device. ( this is dependent to the exact location. Please refer to Terms and Condition for detailed information.

Need assitance?